Resident FAQs

What is Nutiliti?

Nutiliti is a comprehensive utility-management platform for property managers and residents. We handle utility activation, payment, and billing on your behalf.

How do I create a Nutiliti account?

Look for a welcome email from Nutiliti with sign-up instructions. If you haven’t received it within one week of starting your lease, please contact us at support@nutiliti.com.

What are your hours of operation?

We’re available Monday–Friday from 8 a.m. – 5 p.m. CT.

Do I need to turn on utilities?

In most cases, no. Please check your lease or ask your property manager to confirm how utilities are handled in your home.

How are utility providers paid?

Nutiliti pays all utility bills directly to the provider.

How do I pay Nutiliti?

Residents pay via the Nutiliti mobile or web app. You must have a valid payment method on file to keep your account active.

How are charges calculated?

We prorate your share of each bill based on the number of days your lease was active during that billing cycle.

How do I view my utility bills?

Residents can view all bills and payment details in the Nutiliti mobile or web app.

Can I pay with cash or check?

No. We currently accept only electronic payments.

What is a service fee?

This is our monthly fee for managing your utilities. The exact amount depends on your property manager’s agreement with Nutiliti.

Why am I charged sales tax?

Sales tax is collected on electronic data-processing services. Depending on local regulations, the rate ranges from 1 % to 8 % of your monthly service fee.

Why am I receiving bills after I moved out?

Utility companies bill in "arrears". This simply means you pay after you’ve used the service.